Frequently Asked Questions
About Vedpuran Ayurveda
What is Vedpuran?
Vedpuran is an Ayurvedic skincare and haircare brand focused on using pure, natural ingredients to nourish, repair, and enhance overall skin and hair health.
Are Vedpuran products Ayurvedic?
Yes, all our products are rooted in authentic Ayurvedic formulations and include traditionally trusted ingredients.
How is Vedpuran different from other brands?
Vedpuran focuses on purity over shortcuts, using natural and effective ingredients instead of chemicals for long-term results.
Are your products safe for daily use?
Yes, our products are gentle, natural, and suitable for regular use.
Are your products free from harmful chemicals?
Yes, we do not use chemicals in our products. We focus on using natural, skin-friendly ingredients that gently care for your skin and hair.
Availability & Authenticity
Where are Vedpuran products available?
Our products are primarily available on our official website and selected platforms like Amazon, Flipkart, and Myntra, Ajio.
How can I be sure the product is authentic?
All of our inventory is maintained in our on warehouse, where we carefully store, manage & ship products to you with maximum efficiency - no matter your location.
How do we guarantee the purity & quality of our products ?
At Vedpuran Ayurveda, quality is our priority. Each product is made in small batches using authentic Ayurvedic methods and pure ingredients, ensuring you receive only the finest and most genuine care.
Product Storage & Usage
Are the products suitable for all skin types?
Yes, our products are made with 100% pure Ayurvedic ingredients and are gentle on all skin and hair types. We also offer products based on different needs, so you can choose what suits you best.
How do I perform a patch test?
Apply a small amount on your wrist or behind your ear and wait for 24 hours to check for any reaction.
How should I use the products and how long does it take to see results?
Follow the recommended usage instructions and maintain consistency in your routine. Visible results can usually be noticed within 5–6 weeks with regular use.
How should I store the products and what is their shelf life?
Store the products in a cool, dry place away from direct sunlight. The shelf life is mentioned on the product label, and you can also find it on the product page on our website.
Can both men and women use your products?
Yes, all our products are unisex and suitable for everyone.
Are your products safe during pregnancy?
Our products are made with pure Ayurvedic ingredients and are generally gentle to use. However, we recommend consulting your doctor before use for complete peace of mind.
Orders & Payments
How can I place an order?
1. Browse our website and add your favorite products to the cart.
2.Proceed to checkout, fill in all the required details, and place your order easily.
For any assistance, feel free to contact us at 97297097297 / 9729097217 or chat with our support team.
Can I place my order over the phone?
Yes, you can place your order over the phone. Simply contact us at 97297097297 or 9729097217, and our customer care team will assist you. Please note that some products or offers may not be available for phone orders, but we will help you with the best possible alternatives.
What is COD?
Cash on Delivery (COD) allows you to pay in cash when your order is delivered to your doorstep. This option is available only in Indian Rupees. We do not accept cheques or demand drafts. No extra charges apply for COD.
I am having some issues on the site. What advice can you give me to successfully place my order?
Need help? Feel free to reach out to our Customer Care at 97297097297 or 9729097217—we’re always here to assist you.
What payment methods are available?
For Domestic Orders: Payment can be made via Cash on Delivery, Debit/Credit Cards, Net Banking, and wallets like Paytm, Freecharge, Mobikwik, etc.
What happens after I place an order?
You will receive an order confirmation via SMS or email.
How safe are online payments on your website, and are my payment details secure?
We use secure and reliable payment gateways for all transactions. Your payment information is fully protected and never stored on our systems.
Is GST included in the total price?
Yes, all prices are inclusive of applicable taxes unless mentioned otherwise.
What if any item is out of stock?
If an item is out of stock, you can contact our customer support at 9729097297, 9729097217.
Returns, Cancellations & Replacements
How will i get a refund for my cancelled order how long will this process take?
Please refer to our Returns & Refunds Policy to check if your order is eligible for a return. Refunds are processed as per your bank’s guidelines and typically reflect within 7–10 business days.
For delivered orders, return requests are accepted only if they meet the criteria mentioned in our policy. For any assistance, please contact our customer care at 97297097297 / 9729097217 or reach out via email.
Can I return a product after opening it?
Due to hygiene reasons, opened or used products cannot be returned.
How do i cancel the order?
To cancel your order, please contact our customer support within 24 hours of placing the order. Once the order has been shipped, it cannot be cancelled.
What is your online return policy?
We take pride in the quality of our products and want you to be fully satisfied with your purchase. If you’re not happy for any reason, we’d love to hear from you. Please refer to our Returns & Refunds Policy for more details.
How do i get refund if i get wrong or defective product?
If you receive a wrong or defective product, please contact our customer support team with your order ID and product images. You can also email us at support@vedpuranayurveda.com, and we will assist you with the resolution.
Shipping & Delivery Policies
When will my order be delivered after placing it?
All orders are processed within 24 hours. Orders placed on Sundays or holidays are processed on the next working day.
- For India orders: Delivery usually takes 3–7 business days after dispatch. However, for remote or difficult-to-reach locations, delivery may take 10–12 working days.
- For international parcels: Orders are dispatched via India Post and it usually take 20–25 days to be delivered.
How can I track my order?
We dispatch most orders within 24 hours (excluding Sundays and holidays). You can track your order anytime from your Account or using the ‘Track Your Order’ option for real-time updates.
Are there any shipping charges?
We offer free delivery on orders above ₹999. A minimal shipping fee may apply to orders below this amount.
👉 Add more products to your cart to avail free shipping!
What should I do if my order is delayed or I entered the wrong address?
If your order is delayed beyond the expected delivery time, please contact our support team at 9729097297, 9729097217 for assistance. In case you have entered the wrong address, kindly reach out to us immediately. We can update the details only if the order has not been shipped yet.
What measures are taken to prevent damage during delivery?
Each product is securely packed to ensure it reaches you safely and in perfect condition.
Customer Support
How can I contact customer support?
You can reach out to us via call or WhatsApp at 97297097297 / 9729097217, or email us at support@vedpuranayurveda.com. Our team is always ready to assist you with any queries.
What are your support hours?
Our customer support is available from Monday to Saturday, 10 AM to 6 PM.
How can I raise a complaint or query?
You can easily raise a complaint or query by contacting us through any of our support channels. Our team will ensure a quick and helpful resolution.
Trust & Experience
Is Vedpuran a genuine brand?
Yes, Vedpuran is a trusted Ayurvedic brand known for its purity and positive customer experience.
Can I expect visible results?
Yes, with consistent use, you can notice visible improvements over time.
Are there any side effects?
Our products are made with natural ingredients, but we recommend a patch test as every individual is different.
Product Consultation
How do I choose the right product for my skin or hair type?
You can contact us for personalized guidance based on your concerns. Our team will help you choose the most suitable products.
📞 Call/WhatsApp: 9729097297, 9729097217
Still Have Questions?
We’re always here to help you.
📞 Call/WhatsApp: 9729097297, 972909217
