Delivery and Returns

• Browse the Vedpuran Ayurveda Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on "Order".
• When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.
• You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.
• Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

Vedpuran Ayurveda Online is set up to take immediate online orders through the following modes of payment:
• Domestic credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network
• Visa Debit cards
From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

• We have the option for ‘Cash on Delivery’ on orders above INR 1500/- for domestic orders only. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.
If you are physically unavailable for during the time of delivery, please suggest an alternative address or contact number of a reliable source at
vedpuranayurveda@gmail.com
• Within 48 hours of order placement, for successful delivery.
• If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.
• Customers placing “COD” orders will be reached out via call for the confirmation of their orders. Customers failing to respond to the calls will be reached out via mail informing cancellation of the COD order. Customers may respond to the mail confirming the processing of the order.
• If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.
• All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at vedpuranayurveda@gmail.com well within the aforementioned time frame. Vedpuran Ayurveda will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.
• Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at vedpuranayurveda@gmail.com or chat with us from Monday to Saturday, from 9:30-6:30 PM IST.
• If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at with the order number on the same date that you placed the order.
• COD orders cannot be refunded in the original mode of payment. It can only be refunded via the brand online voucher.

• The product prices listed are current and updated. However, these are subject to change without advance notice.
• All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
• All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
• Our products are liable for GST in India.

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. Vedpuran Ayurveda Online does not back order, that is, we do not accept orders which we cannot fulfill immediately.

Purchases are shipped from our warehouse in Kurukshetra Haryana by courier.
Order Deliveries Will Be Made Between
• 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
• Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
• Vedpuran Ayurveda is not responsible for damage after delivery.
• For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

If you receive a damaged, leaking, wrong, or missing product, email us at vedpuranayurveda@gmail.com within 48 hours of delivery. Mention your Order & Invoice Number, share clear images/videos showing the issue, product box (mono-carton), and outer packaging. For damaged or resealed parcels, do not accept delivery—record an unboxing video and inform us within 48 hours.

Once details are verified, our team will respond in 3 working days. If approved, a reverse pickup will be arranged for exchange or a refund processed within 10–15 days. Use original packaging for returns and include the receipt with your name, address, order number, and product details. Also share return parcel images (inside & outside).

Note: Gift boxes can’t be returned. We’re not responsible for any damage after delivery.

In the case of a product quality concern, please send us an email at vedpuranayurveda@gmail.com within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:
• Order number
• Product that is highlighted for quality issue
• Please specify if you are a Soundarya Club Loyalty Member or not along with card number
• Details of your Request
• Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible
In the case of a quality issue highlighted our team will first connect you with an in-house Ayurvedic Doctor within 2 working days. Depending on the nature of the complaint, the conversation with our Doctor and his or her analysis of the situation, our customer team representative will then request to have the product sent back to our factory for a quality assessment; the quality report will then be available post 7 working days from receiving the product for quality check.
All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
• Address of dispatch
• Name & Address of the customer
• Order number
• Contents of the package
Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.
If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 3 weeks’ minimum.
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable
No cash refunds are permitted.

If you wish to cancel your order, you can do so by sending us an email on vedpuranayurveda@gmail.com within 24 hours of placing the order. You can also call our Customer Care on +91-97298-00043 (Timings: 9:30 am - 6 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.